Frequently Asked Questions
You have questions! We have answers!
Here are some common questions you may have about working with our team. If you have other questions, please contact us.
Starting your project is easy. Give us a call and make an appointment to visit our showroom and we can discuss your project. From there we will discuss ideas with you to get a general idea of the scope of your project. When we get the information all together, we can move on to estimating, designing and scheduling.
Yes, we are happy to discuss your project and can even provide a complimentary estimate. We do ask that you schedule a time with us so we can give you our undivided attention.
Our showroom has many samples of the most popular finishes, or we can create a custom color or finish for you.
Yes, we work with budgets of all sizes. Big or small, we treat your budget like it is our own, and find solutions that fit.
We’d like to get involved as soon as possible in new construction projects in order to provide structural recommendations as well as understand timing of the overall project.
We will provide an initial estimate at no charge from blueprints and/or client drawings. If job-site measure is required to produce a rough estimate, we charge a $100.00 if the travel is outside the Springfield Area. The fee will go towards purchased cabinets. If additional estimates are requested, please contact your project manager to confirm if additional fees apply to cover overhead time involved.
We start design work upon receiving a non-refundable retainer of 10% of the estimated cabinet package. The client will own drawings and is not obligated to use us to build the cabinetry. The retainer will be applied to the total cost of the project. The designer will provide between 2-4 overall revisions of design without additional charges. If the project scope changes to include a larger scope of work, an additional retainer will be requested to cover the additional overhead design time. The number of drawings included will be notated in your estimate, and is dependent on project size.
Lead times vary depending on the amount of work flowing through each department. For updated or current lead times, please contact your project manager.
We require a 50% deposit of total, then 80% of the remaining balance once cabinets are built and prior to delivering cabinets to the job site. The final payment (approximately 10% of job cost) is due once job is complete.
We can give estimated times based on current workload in our design and production, however a specific install date cannot be given and assigned to a project without having an executed contract with all the pertinent information required for our production (final approved design, deposit, final appliance specs, final sink specs, final field measurements, etc.) A job will not be scheduled without 50% deposit and executed contract. In the event changes are made after contract, the job may be pulled from our production and install schedule and re-assigned to the next available install date after changes are approved.
If there are changes requested at the time of install on-site that are not included in the signed contract and/or change orders, the requested changes will be billed for the time, material, and labor the additional work takes on the following invoice.
Duration of cabinet install is largely dependent on the size and complexity of the project. If you would like to know more details on this and what we anticipate, please contact your project manager as custom projects can vary.
We prefer to have floors in first as long as the material is not a floating floor. If a floating floor is planned, please communicate this to your project manager if it was not already disclosed. In the event base shoe trim is needed or requested, there is an additional charge.
No, everything is included in our project estimate and/or our executed contract. Unless there is an agreed upon change made, your final bill will match our contract.
Let's get started!
Our showroom is open to the public to browse, but estimates and consults are handled by appointment only.
Closet Concepts By Design